NCOA Logo



NCOA Logo

High Performance

Clients gain access to the largest, freshest, and most comprehensive datasets available in the nation today


We're good:

  • No Setup Cost
  • No Long-term Contracts
  • No Volume Requirements
  • Full NCOA-48 processing
  • Flexible data formatting
  • Lowest minimum fees
  • Most affordable NCOA processing in the industry
  • usps logo

The Best Data Privacy   

  • Zero 3rd party analytics
  • Zero social media tracking
  • Zero use of tracking cookies
  • No location-based tracking
  • No web beacons or clear gifs
  • No flash cookies or LSO's
  • No IP Address tracking
  • Other info providers track you
  • We don't track you at all


NCOAsource | Terms of Service

These Terms of Use (the "Agreement") describe the terms and conditions under which NCOAsource ("SERVICER") offers you an account for information processing services (the "Account"). By completing the standard setup forms and logging in as a client, you ("MEMBER") accept these Terms of Use and agree to be legally bound by all of the terms and conditions of this Agreement.

MEMBER understands that an approved United States Postal Service (USPS) Processing Acknowledgment Form must be completed prior to NCOA (National Change of Address) processing. Note: This form is not needed for Email Append, Reverse Email Append, Phone Append, etc.

MEMBER understands and agrees to transmit data requests in agreed upon format. MEMBER further understands that incorrectly formatted data may cause delays in processing.

MEMBER agrees:

  1. To comply with US law regarding the transmission of technical data through our online service;
  2. Not to use our services for illegal purposes;
  3. Not to interfere or disrupt networks connected to our online service; and
  4. To comply with all regulations, policies and procedures of networks connected to our online service.
  5. Customer agrees not to transmit through our online service any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature.
  6. Customer further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation. Attempts to gain unauthorized access to other computer systems are prohibited.
  7. Customer also agrees that compliance with all laws, rules and regulations - both federal & state - such as TCPA, FDCPA, FCRA, HIPAA, Do-Not-Call registry, etc., rests solely with Customer.
  8. SERVICER may, at its sole discretion, immediately terminate our online service(s) to MEMBER should MEMBER's conduct fail to conform to these terms and conditions.

Payment:

  • Member understands and agrees that services are not provided free of charge and all services are to be paid in full at time of usage by credit card, bank card, or debit card.
  • Member understands and agrees to submit such a method of payment prior to any actual work performed on Member's behalf.
  • Member further understands and agrees to maintain a valid Method of Payment with Servicer and that adequate funds are available on Member's method of payment for any and all jobs processed.
  • Member understands and agrees that the act of uploading a file constitutes acceptance of these terms and that a billable event has been authorized by Member.
  • Each file uploaded will be charged based on number of records in each file and at least Servicer's minimum processing fee will apply, excepting Flat Rate users who have not exceeded their monthly usage allowance.
  • Member understands and agrees that the amount charged to Member's established method of payment will be equal to the amount listed in the bottom section of each job's Usage Report, which is emailed to Member upon job completion. Member further understands and agrees to accept a given job's emailed Usage Report as receipt for said job and that Servicer shall charge neither more nor less than the amount listed on any given job's Usage Report.
  • Furthermore, Member understands and agrees that billing takes place at time of processing, and through the act of uploading Member's file to Servicer for processing, Member understands and agrees that their established method of payment will be charged for all work performed on Member's behalf.
  • Member understands and agrees that it is Member's responsiblity to ensure that their method of payment is 100% correct at all times.
  • Lastly, Member acknowledges and understands and accepts that all files uploaded via Member's assigned UserID are entirely the financial responsibility of Member.

Turnaround. Member understands that the standard turnaround for files submitted for processing is 24 hours, unless prior arrangements have been made. Having said that, 98.5% of all files are returned on a same-day basis. Turnaround time depends to a large extent on current volumes, complexity of data requests, and number of files in production.

Job Cancellation. Member understands and agrees that the correct method for terminating the processing of a file uploaded by Member is by immediately adding Job Notes requesting cancellation of job. Immediacy is imperative as processing is automated and extremely fast.

NCOA Data Plans.
  • NCOA On Demand | Pay-as-you-go plan. On-demand NCOA processing with no volume commitments or usage requirement, no monthly fees, no contracts. This is the default plan for all MEMBERs. MEMBER may begin or discontinue use as needed under this plan. Standard published pricing applies.
  • Monthly Flat Rate plans. Flat Rate plans provide a maximum number of records processed per month for a low fixed monthly fee. Requires payment in full at the beginning of each service month. Unused processing does not "roll over" to next service month. Please note that all flat-rate plans are annual accounts. Notification is required from MEMBER prior to anniversary date of Flat Rate account to terminate account otherwise the account will be continued for like terms. Prior to anniversary date, MEMBER may cancel service with 30-day written or emailed notification. To convert a Pay-as-you-go plan to a Flat Rate plan, please contact NCOA Support.
  • Email Append | Reverse Email Append. Email append services are available to all current users at group-rate pricing. Please contact NCOA Support for details.

Force Majeure. Neither party shall be responsible for delays or failures in performance resulting from acts beyond the control of such parties. Such acts shall include, but not be limited to, acts of God, strikes, lock-outs, riots, acts of war, third party delays, epidemics, governmental regulations superimposed after the fact, fire, communications line failures, extreme peaks in volume, power failures, earthquakes, floods, or other disasters.

Member agrees that in the unlikely event that a mistake should occur, SERVICER will use reasonable efforts to remedy the error. If an error, omission, or delay does occur, responsibility for same will not exceed the timely revision, correction, replacement or completion of the work.

SERVICER utilizes industry-standard security measures including but not limited to SSL, data redundancy, use of encryption tools and software, and other reasonable measures and procedures to secure access. While this statement expresses SERVICER's standards for data integrity and private data maintenance, we are not in a position to guarantee that the standards will always be met. Factors, changes, the nature of the internet in general, and/or situations beyond our control may result in disclosure of data. As such, SERVICER disclaims any warranties or representations relating to maintenance or nondisclosure of private information.

SERVICER reserves the right to update these terms. Check this page regularly for any updates. MEMBER's continued use of the Site following any changes to these terms will constitute your acceptance of such changes. Alternatively, we may display the amended terms to you when you access your Account, in which case such terms shall be effective when posted. Otherwise, this Agreement may not be amended except in a writing signed by both parties. We may terminate this Agreement immediately for any reason.

WE PROVIDE YOUR ACCOUNT AND OUR SERVICES "AS IS." MEMBER understands and agrees that SERVICER performs all services, requested information processing and data manipulations on a best effort basis. By using this service, MEMBER agrees that SERVICER shall have no liability whatsoever in respect of any performance, mis-performance or non-performance of its function as information vendor. While SERVICER will use all reasonable endeavors to perform to the level set out in this agreement it cannot take any responsibility for the consequences of errors or omissions, even where caused by SERVICER'S alleged negligence. OUR SUPPLIERS AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF TITLE, NONINFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. You understand that our services may be unavailable for extended periods of time, and we do not warrant or ensure the continuous availability of our services.

IN NO EVENT SHALL OUR SUPPLIERS OR WE BE LIABLE FOR ANY LOST PROFITS OR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (HOWEVER ARISING, INCLUDING NEGLIGENCE) ARISING OUT OF OR IN CONNECTION WITH YOUR ACCOUNT OR THIS AGREEMENT. OUR LIABILITY TO YOU OR ANY THIRD PARTIES IS LIMITED TO $50. MEMBER UNDERSTANDS THAT NO REFUNDS WILL BE HONORED WITHOUT THE SUBMISSION OF A TICKET THROUGH THE SUPPORT TICKET SYSTEM. MEMBER further agrees that SERVICER in no event will be held liable for direct, indirect, incidental, punitive, exemplary or consequential damages that may arise out of the use of, or inability to use, this service. MEMBER further agrees to indemnify and hold harmless SERVICER, its officers, regents, agents, and employees, from and against any and all claims, suits, liabilities, costs, damages and expenses (including reasonable attorney's fees) arising out of or in connection with any breach or default of SERVICER'S products, services or performance.

MEMBER agrees that by virtue of utilizing the services provided by SERVICER that MEMBER accepts this agreement. This Agreement is governed in all respects by the laws of the State of Nevada. Both parties submit to personal jurisdiction in State of Nevada and further agree that any cause of action relating to this Agreement shall be brought in a court in Nevada. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. This Agreement sets forth the entire understanding and agreement between us with respect to the subject matter hereof.