Upload Confirmation:

Within minutes of uploading your file, check your inbox for the Upload Confirmation email. This email confirms that your file has been correctly received for NCOA processing.

We're good:

  • No Setup Cost
  • No Long-term Contracts
  • No Volume Requirements
  • Full NCOA-48 processing
  • Flexible data formatting
  • Low $45.00 minimum
  • Most affordable NCOA processing in the industry
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Simple and secure web-based file upload

NCOA File Upload Instructions

Quick Guide: How to upload & retrieve your NCOA files

Uploading your list/file:

As indicated in your Welcome Email, please make note of your assigned UserID.
Recommended browsers: Mozilla Firefox, Google Chrome, Apple Safari, and Opera

  • Click on the green button (Member File Area) at upper-right side of any page.
  • Enter your UserID and password and click 'Login' or hit enter on your keyboard.
  • This will take you to your Member File Area.
  • There you will see three buttons in the middle of the page:
    1. Add files... | click this to select your file for upload
    2. Start Upload | click this when you're ready to upload
    3. Cancel | Click if - during upload - you decide you don't want to upload this file
  • While the file is uploading, a progress indicator will show automatically.
  • Once file upload has completed, your filename will be displayed with 'Uploaded' preceeding your filename.
  • Upon successful file upload, a confirmation email is sent to your designated email address.
    • Note: If you fail to receive the Upload Confirmation email this means that automation may not have been triggered. In this case, please notify
  • Note: Direct FTP is also available. Contact Support for further information.

Retrieving your updated file

  • Once your NCOA file is done processing, a File Completion Notification email will be sent to the person(s) designated within your company. The notification includes your original file name, the NCOA return file name, total number of records processed, filesize, process date, and the NCOAsource JobID number (which is also the job's billing reference #).
  • There are two ways to retrieve your updated file:
    1. Click on the Download Now link contained in the email, or
    2. Log in to the Member File Area, click My Return Files, and click 'Download' next to the file you want to retrieve.
  • The download file dialog box will now open, allowing you to save the NCOA file to your local drive.
  • Additionally, you will receive an emailed NCOA Usage Report, which provides stats-at-a-glance for your job, CASS report, as well as the total run charge. The Usage Report is your receipt for your NCOA processing.
  • That's it. You're done!